Shipping & Returns
Shipping & Returns
Last updated: June 22, 2026
Thank you for shopping with Top Ten Line. Our embroidered hats are made to order and prepared specifically for each customer through trusted production and fulfillment partners.
This page explains our production times, shipping estimates, tracking, returns, refunds, and what to do if there is a problem with your order.
Order Processing
Most Top Ten Line orders are prepared within 3–5 business days before shipping.
Business days do not include weekends or public holidays. Production may occasionally take longer during holidays, high-volume periods, product launches, or temporary stock shortages.
Production time is separate from shipping time.
U.S. Shipping
Standard shipping within the United States is currently:
$5.95 per order
After production is complete and the order has been dispatched, U.S. delivery usually takes approximately:
3–7 business days
Delivery estimates are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, or other circumstances outside our control may affect delivery.
Any available free-shipping promotion will be clearly displayed on the website or during checkout.
International Shipping
International shipping availability, rates, and estimated delivery times are shown during checkout.
International delivery times vary depending on:
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Destination country
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Shipping service
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Local postal network
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Customs processing
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Import restrictions
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Seasonal carrier delays
International customers may be responsible for customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Top Ten Line does not control these charges and cannot reimburse fees collected by customs or local authorities.
Order Tracking
Once your order ships, you will receive a shipping-confirmation email with tracking information when available.
Tracking may take up to 48 hours to begin showing movement after a shipping label is created.
Some international shipments may provide limited tracking after leaving the country of origin.
Multiple Packages
Some orders may be produced or shipped from different fulfillment facilities.
If your order contains multiple items, they may arrive separately. You may receive more than one tracking number, but you will not be charged additional shipping because an order is divided into multiple packages after purchase.
Fulfillment Locations
Top Ten Line works with fulfillment partners that may produce and ship orders from different locations depending on:
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Customer destination
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Product availability
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Hat style or color
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Production capacity
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Delivery efficiency
We cannot guarantee that every order will be produced or shipped from the same facility.
Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City and state
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ZIP or postal code
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Country
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Contact information
If you notice an error, contact us immediately at support@toptenline.com.
We will try to update the address, but changes cannot be guaranteed after an order has entered production or been submitted for fulfillment.
Additional costs may apply if an order must be reproduced or reshipped because the address supplied during checkout was incomplete or incorrect.
Changes and Cancellations
Because our hats are made to order, production may begin shortly after an order is placed.
Contact support@toptenline.com as soon as possible if you need to request a change or cancellation.
Once production has started, we may be unable to cancel the order or change the product, color, size, wording, personalization, or shipping address.
Delayed Orders
Estimated delivery dates are not guarantees.
If your tracking has not updated for several days, please allow additional time for the carrier to process the shipment. Delays may occur because of holidays, weather, customs, high shipping volumes, or transportation disruptions.
If your order is significantly past its estimated delivery date, contact:
Include your order number and tracking information so we can review the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
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Check around your mailbox, entrance, porch, reception area, or other possible delivery locations.
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Ask household members, neighbors, or building staff whether they accepted it.
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Allow one additional business day, as some carriers update tracking before the final handoff.
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Contact the shipping carrier using your tracking number.
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Contact us if the package is still missing.
Top Ten Line cannot guarantee reimbursement for packages lost or stolen after confirmed delivery, but we will review the available information and help where reasonably possible.
Lost Packages
Please report a suspected lost shipment to support@toptenline.com as soon as possible and no later than 30 days after the estimated delivery date.
Include:
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Your order number
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Full name
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Shipping address
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Tracking number
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A brief description of the issue
Claims submitted outside this period may not qualify for replacement or reimbursement.
Returns
Return Window
We accept return requests for eligible, non-personalized hats within 30 days of delivery.
To qualify for a return, the item must be:
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Unworn
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Unwashed
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Unused
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Free from stains, odors, hair, or damage
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In its original condition
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Returned with any original packaging when reasonably possible
Contact us before mailing anything back. Returns sent without authorization may not be accepted or processed.
Non-Returnable Items
The following items are generally not eligible for return because of a change of mind, incorrect selection, or fit preference:
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Personalized products
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Custom embroidery
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Products made with customer-supplied wording
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Gift cards
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Items marked final sale
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Worn, washed, used, stained, damaged, or altered products
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Items returned more than 30 days after delivery
Personalized or custom products remain eligible for review when they arrive damaged, defective, or different from the approved order details.
Nothing in this policy limits consumer rights that cannot legally be excluded.
How to Request a Return
Email support@toptenline.com before sending the product back.
Include:
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Your order number
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Your full name
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The item you want to return
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The reason for the return
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Photographs when the item is damaged, defective, or incorrect
If the return is approved, we will provide the appropriate instructions and return location.
Do not automatically mail the product to the address printed on the original shipping label.
Our fulfillment partner’s address is for approved product returns only. It is not Top Ten Line’s legal or general mailing address and cannot accept ordinary correspondence.
Return Shipping
For voluntary returns involving fit, color preference, or a change of mind, the customer is responsible for return-shipping costs.
We recommend using a trackable shipping service. Top Ten Line is not responsible for an authorized return that is lost while being shipped back.
Original shipping charges are not refundable unless required by law or unless the return results from a verified damaged, defective, or incorrect order.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
Your bank or card provider may require additional time to post the refund after it has been issued.
A refund may be reduced or refused when the returned item:
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Shows signs of wear or use
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Has been washed
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Has stains, odors, hair, or damage
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Is missing parts or packaging
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Does not match the approved return
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Was returned outside the stated window
Exchanges
To request a different color or hat style, contact support@toptenline.com.
Because every product is made to order, replacement availability cannot be guaranteed. In some cases, the fastest option may be to return the eligible original item and place a new order.
Customers are responsible for reviewing the product description and sizing information before ordering.
Damaged, Defective, or Incorrect Orders
Please contact us within 30 days of receiving the product if your order arrives:
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Damaged
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Defective
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Misembroidered
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Incorrect
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Significantly different from the product ordered
Include:
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Your order number
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A description of the problem
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A clear photograph of the full item
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Close-up photographs showing the issue
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A photograph of the packaging and shipping label when relevant
Do not return the item before receiving instructions.
After reviewing the claim, we may provide an appropriate replacement, reprint, refund, or other resolution.
Verified production errors, damaged products, and incorrect orders will not require the customer to pay return or replacement shipping.
Color and Product Differences
Colors may appear slightly different because of screen settings, lighting, photography, fabric batches, and production variations.
Minor variations in embroidery placement, thread appearance, stitching, fabric texture, or hat shape can occur and do not automatically qualify as defects.
However, contact us if you believe the product differs significantly from what was ordered.
Returned-to-Sender Packages
A package may be returned to the fulfillment facility because of:
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An incorrect or incomplete address
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An unclaimed shipment
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Failed delivery attempts
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Refusal by the recipient
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Customs or import restrictions
Contact support@toptenline.com if your package is returned to sender.
Additional production or shipping charges may apply when the return was caused by an incorrect address, failure to collect the shipment, or another circumstance outside Top Ten Line’s control.
Gifts
Gift recipients may request a return for an eligible, non-personalized product within the normal return period.
Refunds are generally issued to the original payment method used by the purchaser. Contact us for available options before returning a gift.
Contact Us
For shipping, tracking, returns, damaged products, or order questions, contact:
Top Ten Line Customer Support
support@toptenline.com
Please include your order number so we can assist you more quickly.