Contact information
Contact Top Ten Line
We are here to help with product questions, orders, shipping, returns, personalization, and business inquiries.
Customer Support
For questions about an order, product, shipping, tracking, returns, refunds, or personalization, email:
When contacting us about an existing order, please include:
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Your full name
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Your order number
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The email address used at checkout
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A clear description of your question or problem
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Photographs when reporting a damaged, defective, or incorrect product
We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, and busy shopping periods.
General and Business Inquiries
For partnerships, collaborations, wholesale opportunities, beekeeping or gardening clubs, media inquiries, and other business matters, email:
Please include your name, organization, website or social-media account when relevant, and a brief description of your inquiry.
Personalized and Group Orders
For help with a personalized order already placed, contact:
For custom artwork, logos, clubs, teams, small businesses, or multiple-hat orders, contact:
Please include:
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Approximate quantity
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Preferred hat style and color
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Desired wording or artwork
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Embroidery placement
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Required delivery date, if applicable
Contact Form
You may also use the contact form on this page.
Please check that your email address is entered correctly so we can reply.
Submitting multiple messages about the same issue may delay our response. One detailed message with your order number and relevant information is usually the fastest way to receive assistance.
Order Changes and Cancellations
Our embroidered hats are made to order, and production may begin shortly after purchase.
Contact support@toptenline.com immediately if you need to request a change or cancellation.
We will try to help, but changes and cancellations cannot be guaranteed after production has started.
Returns
Please contact us before mailing any product back.
Do not automatically send a return to the address printed on the original package. Our fulfillment partner’s facilities accept approved product returns only and are not Top Ten Line’s legal or general mailing address.
Return instructions will be provided after your request has been reviewed.
For full details, please read our Return and Refund Policy.
Damaged or Incorrect Products
If your product arrives damaged, defective, misembroidered, or different from what you ordered, email support@toptenline.com within 30 days of delivery.
Please include:
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Your order number
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A photograph of the complete product
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Close-up photographs showing the problem
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A photograph of the shipping label or packaging when relevant
Do not return or discard the product until we have reviewed your request.
Website
Top Ten Line
toptenline.com
Email Directory
Customer service and order assistance:
support@toptenline.com
Business, partnerships, and group orders:
info@toptenline.com