Shipping policy

Shipping Policy

Last updated: June 22, 2026

Thank you for shopping with Top Ten Line. Our embroidered hats are made to order, prepared specifically for each customer, and shipped through trusted fulfillment partners.

Order Processing

Most orders are prepared within 3–5 business days before shipping.

Business days do not include weekends or public holidays. During busy seasons, product launches, or major holidays, preparation may take slightly longer.

The processing period is separate from the delivery time. For example, an order may require 3–5 business days to be prepared before it is handed to the shipping carrier.

Estimated U.S. Delivery

After your order has been produced and dispatched, estimated delivery within the United States is generally:

3–8 business days after dispatch

These estimates are not guaranteed. Delivery may take longer because of carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

International Shipping

International delivery times vary depending on:

Destination country
Shipping service selected
Local postal service
Customs processing
Import regulations
Seasonal carrier delays

Available shipping methods and charges will be displayed during checkout.

International orders may be subject to customs duties, import taxes, or handling fees. Any charges not collected during checkout are the recipient’s responsibility and are determined by the destination country.

Top Ten Line cannot control or reimburse customs charges imposed by local authorities.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the delivery destination, products ordered, and available shipping method.

Any available free-shipping promotion will be clearly shown on the website or during checkout.

Order Tracking

When tracking becomes available, you will receive a shipping-confirmation email containing your tracking information.

Tracking may take up to 48 hours to begin showing movement after the shipping label is created.

Some international shipments may have limited tracking after leaving the country of origin.

Multiple Packages

Products may be produced or shipped from different fulfillment facilities. As a result, an order containing multiple items may arrive in separate packages.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping because an order is divided into multiple packages after purchase.

Shipping Locations

Top Ten Line works with fulfillment partners that may produce and ship orders from different locations depending on:

Product availability
Customer destination
Production capacity
Selected product and color
Fulfillment efficiency

Because of this, we cannot guarantee that every order will ship from the same facility.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check the following carefully before completing your order:

Recipient name
Street address
Apartment, suite, or unit number
City and state
Postal or ZIP code
Country
Contact information

If you notice an error, contact us immediately at support@toptenline.com.

We will try to help, but we cannot guarantee that an address can be changed after an order has entered production or been submitted for fulfillment.

Additional shipping charges may apply if an order must be produced or shipped again because the original address was incomplete or incorrect.

Order Changes and Cancellations

Because our embroidered hats are made to order, production may begin shortly after an order is placed.

Contact us as soon as possible if you need to change or cancel an order. Once production has started, cancellation or modification may no longer be possible.

Delayed Orders

Carrier delivery dates are estimates rather than guarantees.

If your tracking has not updated for several days, please allow additional time for the carrier to process the shipment. Delays can occur during holidays, severe weather, customs inspections, or high-volume shipping periods.

Your order number
Your full name
Your shipping address
Your tracking number

We will review the available tracking information and help determine the next appropriate step.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it:

Check around the delivery location, entrance, mailbox, porch, or building reception.
Ask household members, neighbors, or building staff whether they accepted it.
Allow one additional business day, as some carriers mark packages delivered before the final handoff.
Contact the shipping carrier using the tracking number.
Contact us at support@toptenline.com if the package is still missing.

Top Ten Line is not responsible for packages stolen after confirmed delivery, but we will review the situation and help where reasonably possible.

Lost Packages

A package may need to be considered lost by the carrier before a replacement or other resolution can be reviewed.

Please contact support@toptenline.com with your order and tracking details if the package has not arrived after the estimated delivery period.

We will review each case based on the carrier’s tracking information and the circumstances of the shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misembroidered, or different from what you ordered, contact us promptly at support@toptenline.com.

Please include:

Your order number
A description of the problem
Clear photographs of the item
A photograph of the packaging and shipping label when relevant

Do not send the item back before contacting us. We will review the issue and provide instructions.

Returned-to-Sender Packages

Orders may be returned to the fulfillment facility because of:

Incorrect or incomplete addresses
Unclaimed delivery
Failed delivery attempts
Refusal by the recipient
Customs or import problems

If a package is returned, contact us at support@toptenline.com.

Additional shipping or replacement costs may apply when the return was caused by an incorrect address, failure to collect the package, or circumstances outside Top Ten Line’s control.

Product Returns

Do not mail a return to the address shown on the shipping label without first contacting us.

The return address used by our fulfillment partner is intended for approved product returns only. It is not Top Ten Line’s legal or general mailing address and cannot accept ordinary correspondence.

For return eligibility and instructions, review our Return Policy or contact:

support@toptenline.com